Operations & Process Documentation Specialist Job Description
Job Type: Full-Time
Work Hours: Mon-Fri: 10 AM - 6PM (Tuesdays, 9:30 AM - 6:00 PM)
Adtelligent Ltd. is seeking a meticulous and organized Operations & Process Documentation Specialist to help streamline our internal processes and ensure that all operational procedures are clearly documented and followed. This role is critical in maintaining the efficiency and consistency of our operations by creating detailed “how-to” guides, standard operating procedures (SOPs), and other process documentation. The ideal candidate will have a strong background in operations, process improvement, and technical writing, with the ability to translate complex processes into clear, concise documentation that can be easily followed by team members.
We offer a competitive salary, performance-based incentives, and a comprehensive benefits package, including 72 remote work days per year, a car allowance, a paid phone, vacation, a health plan, training, and company-provided laptops. If you are passionate about operational efficiency and have a knack for clear communication, we want to hear from you.
Responsibilities and Duties:
Process Documentation:
01. Create SOPs: Develop and maintain detailed standard operating procedures (SOPs) for all key operational processes within the company.
02. Write How-To Guides: Produce clear and user-friendly “how-to” guides for various tools, software, and internal systems used across the company.
03. Document Workflows: Map out and document workflows for different departments to ensure consistency and efficiency in operations.
04. Update Documentation: Regularly review and update documentation to reflect changes in processes, tools, and best practices.
Process Improvement:
01. Identify Gaps: Analyze current processes to identify gaps, inefficiencies, or areas where documentation is lacking.
02. Recommend Improvements: Work closely with department heads to suggest and implement process improvements based on operational needs.
03. Standardize Processes: Ensure that all processes are standardized across departments and that documentation is consistent in format and content.
Operations Support:
01. Monitor Compliance: Ensure that all team members are following documented processes and procedures, and provide training or support where needed.
02. Track Operational Metrics: Collaborate with the operations team to track key performance indicators (KPIs) related to process adherence and efficiency.
03. Facilitate Communication: Act as a liaison between departments to ensure that process changes are communicated effectively and adopted smoothly.
Training & Onboarding:
01. Support Onboarding: Assist in the onboarding of new employees by providing them with necessary process documentation and conducting training sessions on operational procedures.
02. Create Training Materials: Develop training materials and programs to educate team members on new processes, tools, and systems.
Required Skills/Traits:
- Technical Writing: Exceptional technical writing skills with the ability to translate complex processes into clear, concise documentation.
- Process Improvement: Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
- Attention to Detail: High level of attention to detail, ensuring that all documentation is accurate and comprehensive.
- Organizational Skills: Excellent organizational skills with the ability to manage multiple documentation projects simultaneously.
- Communication: Strong interpersonal skills, capable of working collaboratively with various departments to gather information and ensure process adherence.
- Analytical Thinking: Ability to analyze processes and identify opportunities for improvement.
- Adaptability: Flexibility to adapt documentation to changing processes and tools.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Operations Management, Technical Writing, or a related field. An MBA is preferred.
- Experience: Minimum of 3-5 years of experience in operations, process documentation, or a related role.
Benefits
- Base Salary: Competitive salary based on experience and qualifications.
- Remote Work: 72 remote work days from home per year.
- Car Allowance & Paid Phone: Monthly car allowance and a paid company phone to support your work-related needs.
- Health & Wellness: Comprehensive health plan to ensure your well-being.
- Vacation & Time Off: Generous paid vacation and time off to recharge.
- Training & Development: Paid online training opportunities and regular professional development to help you grow in your career.
- Company Equipment: Company-provided laptops and other necessary tools to perform your job efficiently.
- Branded Items: Company-branded items to promote team spirit and a sense of belonging.
Career Growth Opportunities:
- Role Expansion: As the company grows, you will have the opportunity to take on more responsibility, such as leading process improvement initiatives or overseeing a team of documentation specialists.
- Process Ownership: Gain deeper ownership of company-wide processes, becoming a key player in driving operational excellence.
Adtelligent Ltd. is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, or any other protected characteristic.
Our People & Culture
Adtelligent is a team of creatives, analysts and developers that work together to bring marketing and technology solutions to companies locally and abroad. We help them reach their target audiences by running marketing campaigns. These campaigns involve shooting and editing videos, designing graphics, managing social media pages, building websites and landing pages and more. Our clients range from public figures, schools and non-profits to government agencies, politicians, banks, and hotels.
More Open Positions
We have a variety of positions available and are always looking for talented individuals to join our team. Don't miss out on your chance to the next step in career.
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